Terms of use – Mock tests

Last updated: 16 May 2022

Please read these Terms carefully before using Preptical. Your access to and use of online mock tests and courses is conditional on your acceptance of and compliance with these Terms. By creating an account on Preptical, accessing or using Preptical services, you agree to be bound by these Terms.

Online mock tests

Preptical’s online mock tests are designed to provide you with an indication of how you will perform in an actual test. The reports published for these mock tests are not accepted by organisations that use official test results (such as universities, employers, and immigration bodies). These reports cannot be used as a substitute for the actual language test reports.

Online mock tests are made available to you online, outside a test location, and are not taken under supervised test conditions. Your online mock test results are indicative of the results you are capable of achieving in the actual test but do not guarantee that you will get the same results in the actual test.

You must take your online mock tests yourself and must not permit others to have access to it. Preptical’s online mock tests are for personal, non-commercial use only.

What you’ll need for your mock tests

You must ensure that your computer meets the minimum and recommended system requirements listed below and that it has speakers (or headphones) and a microphone for the online mock test before you purchase a test package.

Preptical’s online mock tests run on Google Chrome (Version 90 or above) which can be installed and run on a Windows PC or macOS.

The following operating systems are compatible with Preptical’s online IELTS mock tests:

Windows 7MacOS 10.1364 bit Windows 10macOS latest

A stable internet connection is required to take the online mock tests. The minimum and recommended internet requirements are below:

Download speed: 512 Kbps
Upload speed: 512 Kbps
Download speed: >2 Mbps
Upload speed: >1 Mbps

Copyright and Intellectual Property

Preptical’s online mock test platform is and remains the intellectual property of Preptical, and the results are made available to you only for the purpose of self-assessment. You must not use, copy, reproduce or distribute Preptical’s online mock tests or any element of it or the results other than for the purposes of taking online mock tests.

Together with our licensors, we own and control all the copyright and other intellectual property rights in our Online Mock Tests platform and the material on this website and subdomains.

All the copyright and other intellectual property rights on our website and the material on our website are reserved.

You must not:

  • use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  • use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
  • use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
  • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

If we discover that you have used our copyright materials in contravention of the licence set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you from using those materials. You could also be ordered to pay legal costs.

We may change these terms of use from time to time. Check before re-using any content from this website.

Privacy and Personal Data

You acknowledge that the personal data you provide when registering at Preptical and purchasing a test package is collected for administering your account. This data will be disclosed to, processed, and stored by Preptical for those purposes. You understand that your personal data may be processed in an anonymous form for statistical and research purposes by Preptical, which we do in our legitimate interests. Your use of Preptical’s online IELTS mock tests is subject to applicable terms of the privacy policy, which is found at https://Preptical.com/help/legal/privacy-policy/.

We do not store your payment information, including your card details, and your payments are carried out by third-party gateways such as Stripe and PayPal, which are responsible for the safety of your payment information.

Liability and Services Disclaimer

Preptical’s online mock tests require uninterrupted access to the internet, power supply, and software that are not owned or controlled by Preptical. Preptical has no control over and assumes no responsibility for such access or services. You further acknowledge and agree that Preptical shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such access or services.

Preptical and any other party involved in creating, producing or delivering online mock tests are not liable for any direct, incidental, indirect, consequential, special, punitive or similar damages arising out of access to, use of, acceptance by or interpretation of the results by any third party, or any errors or omissions in the content of the online mock tests.

In any event, our maximum liability is limited to, at our election, re-supplying an online mock test or refunding the fee.

Refunds and Cancellations

You can cancel your online mock test registration at any time by notifying us through email at [email protected]. Refund terms depend on when you request to cancel your test.

A refund request email should be sent directly from the email account you used to sign up at Preptical and make your purchase.

Where there are exceptional circumstances which prevent you from taking the tests, such as a technical problem with the test platform, you must instantly contact Preptical via email. We may require remote access to your computer to investigate and resolve the issue. You must cooperate with our technical team by granting this remote access and installing the software required for the remote session. If we cannot solve the issue, you will receive a full or partial refund.

We expect you to ensure that your computer meets the Minimum and Recommended System Requirements and that it has speakers and microphone installed before you make a purchase.


At our sole discretion, we reserve the right to modify or replace these Terms at any time. We also reserve the right to change, limit or discontinue any aspect, content or feature of online mock tests as well as the site or platform on which online mock tests are made available.

If a change is a material, we will try to provide reasonable notice prior to any new terms taking effect. What constitutes a material change and what constitutes reasonable notice will be determined at our sole discretion.

Governing Law

These Terms and your access to and use of online mock tests are governed by Austrian law. You submit to the exclusive jurisdiction of the Courts of Austria for determining any dispute concerning this agreement or Preptical’s online mock tests.

Contact Us

If you have any questions about these Terms, online mock tests or our policies, please contact us via [email protected].