Resetting your password

Follow these steps to recover your Preptical account password.

  1. Click here to recover your password.
  2. Enter the email address associated with your account.
  3. An email will be sent to you containing a link to reset your password.

Didn’t Receive The Email?

  • Check your junk/spam folder. Ensure ‘[email protected]’ is added to your safe senders or contact list.
  • Wait up to an hour, although usually instant it can sometimes take a little longer.
  • Confirm you’ve entered the right email address. Could you have signed up using a different email address? Did you spell everything correctly?
  • If you still cannot reset your password, contact our support team.

Signing in with Google or social accounts

Accounts that use Google or social accounts to sign in won’t have a password attached, you’ll need to manage your password via your Google, Facebook or LinkedIn account settings.

If you want to create a password for your Preptical account and sign in with a username and password, you can sign in with your Google or social accounts, go to edit profile and create an account.